TikToker claims Turo Car Rental honked every time they turned


A customer says the car he rented from Turo, a car-sharing company, honked every time he turned the wheel in a now-viral TikTok.

In the video posted by TikToker Ujjwal (@its.ujj) on Saturday, he shares that he rented the “cheapest Turo in Los Angeles,” but had a major problem.

“Every time we turned the steering wheel it honked and people stared,” the text overlay reads. “The owner accused us of wrecking his car and called us ‘a bunch of kids’ when we told him about the problem.”

@its.ujj If you think it’s bad, wait until you see the replacement car the owner gave us #turo #rentalcar #vacation #prius #carsoftiktok ♬ Blue Blood – Heinz Kiessling & Various Artists

The video shows a man driving as the car’s horn honks while turning. Ujjwal also notes in the video that the horn would also honk randomly.

“If you think it’s bad, wait until you see the replacement car the owner gave us,” the caption reads, alluding to the follow-up video in which Ujjwal shares the issues with his next vehicle.

The initial video has amassed over 109,000 views since Monday. Several reviewers shared their own experiences with Turo rentals.

“I once rented a Turo in Los Angeles that wasn’t supposed to be on the road without knowing it and got pulled over and searched and then they towed it away,” one user wrote.

“Turo is a joke. For customers, you have cars like this. For owners, your car will be ruined and you won’t get paid enough for it,” another said.

“I rented a Mercedes on Turo once, and there were several issues. Oil leak and broken light bulbs. The owner didn’t do any maintenance,” added a third.

In the follow-up video, Ujjwal says that after “complaining several times” the owner offered a replacement car. However, one clip shows the replacement vehicle’s alarm going off in a parking lot with a text overlay reading, “the new car’s alarm was going off constantly and we couldn’t turn it off.”

Ujjwal says they tried to drive it to see if the alarm would go off, but an additional clip shows the car alarm sounding as they drive out of the parking lot. The video is captioned, “Owner finally replaced the car with another Prius, this one was sort of a million times worse.”

@its.ujj Reply to @ciaraaa.this.beat.is the owner eventually replaced the car with another Prius, this one was sort of a million times worse. #carsoftiktok #turo #cartok #rentalcar #vacationfail ♬ Blue Blood – Heinz Kiessling and various artists

In the comments, several users speculated that the owner was renting stolen vehicles, due to the condition of the cars, but these speculations are unconfirmed.

“I wouldn’t be surprised if it was stolen cars. SMH,” one user wrote.

“Looks like this owner is renting stolen cars from me,” said another.

Update 6:45 PM CT, June 13: In a direct message from TikTok to the Daily Dot, Ujjwal clarified that the incident in the video happened two years ago.

He said Turo “sided with the landlord” and failed to refund Ujjwal’s roommate, who used his account to book. He also claimed the owner of the cars gave his housemate “two separate one-star reviews” and accused them of being “a bunch of irresponsible kids”.

“Today my roommate tried to check his messages with the landlord and turns out [Turo] had deactivated his account,” Ujjwal told the Daily Dot. “Needless to say, I no longer use Turo.

Update at 7:07 a.m. CT, June 16: A Turo spokesperson told the Daily Dot in a statement: ‘We learned of the issues this guest had while traveling several years ago. Our records show that the guest was not charged for this canceled reservation, and the host and their vehicles have been inactive on the platform for years.

The spokesperson added that while “these cases are extremely rare in our market, we remind our Turo community that vehicle issues should be reported to our customer support team as soon as possible, and any vehicle trade-ins must also be done through our dedicated customer support team. for fast and reliable service.

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*First published: June 13, 2022, 4:51 p.m. CDT

Rebecca Harding

Rebekah Harding is a freelance journalist for the Daily Dot. She has digital and print bylines in Men’s Health, Cosmopolitan, SheKnows, and more.

Rebecca Harding

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