The 5 best car rental companies


Like the travel industry as a whole, rental car companies have had a tough few years, including last summer’s “carpocalypse”. When demand plummeted in 2020, they sold their fleets, only for demand to pick up again the following year when air travel was restricted. A shortage of rental cars has driven up prices and left many customers without a vehicle, despite having reservations. Yet, many Travel + Leisure readers stuck with their favorite car rental companies.

Every year, as part of our World’s Best Awards survey, T+L asks readers to give their opinion on travel experiences around the world – to share their opinions on the best hotels, resorts, cities, islands, cruise ships, spas, airlines, etc. Car rental companies were rated on vehicle selection, vehicle availability, car rental location, service, and value.

Sixt (No. 5) is the only European car rental company on this year’s list, but it has expanded into the United States, giving it more visibility with voters. “Great value, easy to use – the main thing is that I forget how great Sixt is,” said one voter. “Would like to use it more.”

WBA Hertz, Alamo and Enterprise Rent-A-Car fixtures are ranked No. 4, No. 3 and No. 2 respectively this year. (In fact, Hertz and Enterprise are both WBA Hall of Fame honorees, which means they’ve been on the list of top car rental companies for at least 10 consecutive years.) “Enterprise’s service is first order every time. I go there. Value for money is good. Cars are clean and well maintained,” said one voter.

But it’s another WBA Hall of Fame winner that tops this year’s list of best car rental companies. Read on to find out what our readers love about National.

1. National Car Rental

Luke Sharrett/Bloomberg via Getty Images

From 2014 to 2020, National Car Rental was voted the best car rental company by T+L readers, but last year it was dethroned by Enterprise Rent-a-Car. It is now back on top as the “most flexible, reliable and reasonable car rental company”, according to one voter. Several other voters also commented on the company’s reliability and efficiency as the main reasons for choosing it over the competition. “I never waited in line to check my vehicle,” one fan shared. But its easy-to-use rewards program has also won people over. “When I travel, I stay with National because of their rewards program,” they continued. “The more you use their business, the more you save.”

Member of the WBA Hall of Fame. Score: 80.08

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2. Enterprise Rent-A-Car

Michaela Bechinie/Getty Images

Member of the WBA Hall of Fame. Score: 77.56

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Getty Images

Score: 75.23

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Courtesy of Hertz Global Holdings, Inc.

Member of the WBA Hall of Fame. Score: 73.56

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5. Sixtus

Courtesy of Sixt

Score: 72.68

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