The liigu.me website now puts cars and locations at the forefront of the customer experience. The update makes the website more transparent and similar to e-commerce.
— Annemari Muru, CEO of Liigu
TARTU, ESTONIA, June 8, 2022 /EINPresswire.com/ — Liigu Mobility – a contactless car rental company presented its transformed website to customers in June 2022. The liigu.me website now places cars and locations at the forefront of the customer experience.
On the new Liigu website, destination icons allow users to see at a glance where Liigu is available. This differs from other rental sites, where the user must use a drop-down list or search bar to find out more about possible rental destinations. With Liigu, the user does not need to choose the exact pick-up location at the start of the rental process, emphasizing Liigu’s mission to deliver the car to where it is most convenient. for the user.
Additionally, customers can check Liigu’s fleet at their destinations before selecting dates and completing additional forms. Compared to traditional rental companies, Liigu focuses more on filling out forms than proactively providing information. This change in website design allows customers to ensure that Liigu has the type of car they are looking for in their exact destination city. Whether it’s a family car, an off-road capable SUV or a smart city car, customers will know if Liigu can meet their needs. Decreasing the time it takes to find cars on Liigu’s website allows the company to provide a smoother experience for its customers.
“Listening to customers is an essential part of providing excellent and convenient service and at Liigu we are committed to doing just that. New updates make it easier for the customer to find information about cars and locations. The customer goes to the landing page, sees all the cars available there and can choose an offer that best suits their needs. No need to fill out any forms to obtain this information. Have the possibility to browse our fleet and choose a car before entering the dates is familiar to our customers as this is the approach used when buying different products online,” commented Annemari Muru, CEO of Liigu, on the need to change the structure of the Liigu website to make it more transparent and similar to e-commerce.
Liigu is an app-based mobility service, whose mission is to provide the customer with the convenience of a personal car without the need to own it and always have access to it anytime, anywhere. Liigu’s vision is for customers to have a complete mobile experience with a car, wherever they go.
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